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Terms 2016-11-15T20:22:35+00:00

Delivery

UK Delivery

Jewellery  £1.95
Cashmere/Crochet/African Kitchen & Dining Delivery £4.95

African Artefacts and Baskets & Bowls £8.95

All orders sent by Royal Mail 2nd Class Delivery and should be received within 5 working days from the dispatch date, excluding weekends and Bank holidays. This is not a guaranteed service and occasionally orders can take up to 7 working days, depending on location and stock availability

There is a Royal Mail First Class option on checkout if you would like a quicker delivery £8.95
Delivery Europe, including countries outside of the EU

Jewellery £6.25

Cashmere/Crochet/African Kitchen & Dining Delivery £8.25

African Artefacts and Baskets & Bowls £14.95
Orders to the rest of the world should be received within 10 working days from the dispatch date; this excludes weekends and Bank holidays. Please note that this is not a guaranteed service and that orders can take up to 15 working days in some instances, depending on location(ie USA or Australia). Delivery will vary according to the speed of the local postal services.
PRODUCT TERMS

Returns

If you are not happy with your purchase for any reason, please return the item, within 7 days. We will be happy to refund or exchange your items provided they are in perfect condition, unworn and in their original packaging.

We recommend the use of an insured parcel service, such as Royal Mail Special Delivery. Please retain proof of postage as we cannot issue refunds for items we do not receive.

Please let us know via e-mail(info@accessoriesbyflavia.co.uk) that you will be returning the item and the reason for the return.

We will refund the item once it has been received and checked.  We do not refund shipping costs.

Additional Delivery Information 

There is NO minimum order quantity, you can order as much or as little as you wish! We aim to dispatch all deliveries within 24 hours of being placed between Monday-Friday.  Any orders placed after 2.00pm on a Friday will usually be processed and dispatched on the Monday. Please note in some cases this may vary.

Product Care

All our products are made with love and care and are NOT water friendly, please do not shower or swim with any of  our jewellery products!  Beads may be wiped with a damp cloth if cleaning is required.  Please follow our Cashmere Care instructions closely and suggestions for cleaning our African items.

Wholesale orders

Please e-mail us direct should you want information on buying any of our products in bulk.

Contact us 

Your questions, comments and feedback are very important to us. For the fastest response to your questions please email us atinfo@accessoriesbyflavia.co.uk including your order number if applicable.